SA can learn from India's BPO sector
There is no reason why the South African BPO market can’t grow, says Zensar Technologies’ Ganesh Natarajan. While SA’s business process outsourcing (BPO) market is growing considerably, there is still a lot the sector can learn from India. So said Ganesh Natarajan, vice-chairman and CEO of Zensar Technologies, in an interview with ITWeb yesterday.
The body adds that within the global sourcing industry, India was able to increase its market share from 51% in 2009 to 58% in 2011, highlighting India’s continued competitiveness and the effectiveness of India-based providers in delivering transformational benefits. As a proportion of national GDP, the sector revenues have grown from 1.2% in 1998 to an estimated 7.5% in 2012, says Nasscom.
Aegis Outsourcing SA says the local BPO market has experienced an estimated 10.5% growth year-on-year. “In South Africa, the BPO industry employs approximately 200 000 people directly and indirectly, and is growing annually in double digits – one of the only industries growing at such a rate.
In the Western Cape alone, BPO contributes an estimated R7.9 billion to the GDP,” the company says. According to research firm SourcingLine's rating of countries based on their attractiveness as outsourcing destinations, using factors such as cost competitiveness, resources, skills and operating environments, India scored 7.1, Indonesia 6.9, China 6.4 and Philippines 6.3, while SA scored 4.6.... Read the full, comprehensive news article and discuss at ITWebSimilar Stories